
SUPPORT
Here to help.
QUESTIONS & ANSWERS
General FAQs
If you have questions about your cabinets, many of the answers you're looking for are here.
For questions specific to your order — pricing, delivery, installation — please contact the dealer you purchased from.
A SOLLiD WARRANTY
5-Year Limited Coverage
SOLLiD and envii cabinetry is backed by our 5-year limited warranty on cabinet construction and a manufacturer's warranty on hardware components.
Warranty claims are handled through your authorized dealer.
The Company warrants to the original purchasing consumer that all cabinetry products manufactured or supplied will be free from defects in material and workmanship under normal residential use and service for a period of five (5) years from the date of purchase.
This warranty is non-transferable and applies only to the original purchaser.
Before cabinets are installed, clear and detailed photos must be submitted showing the condition of the cabinets prior to installation. Cabinets may not be installed before these pre-installation photos are submitted. If cabinets are installed before submitting the required photos, or if installed cabinets appear in the submitted photos, the warranty is void and no claims will be honored.
Warranty claims must be submitted in writing and must include a description of the alleged defect along with supporting photographs. The Company reserves the right to inspect the product as part of the claim review process.
This warranty does not cover damage or defects resulting from normal wear and tear, misuse, abuse, accidents, negligence, or failure to provide reasonable care and maintenance. Damage caused by improper handling, improper storage, exposure to excessive humidity, heat, cold, smoke, or other environmental conditions is not covered. Damage resulting from improper installation, unauthorized repair, alteration, or modification is excluded from coverage. Damage incurred during shipping or delivery must be reported in the required timeframe.
Natural characteristics of wood, including but not limited to variations in color, grain, texture, knots, mineral streaks, or changes that occur as the product ages, are inherent to wood products and are not considered defects under this warranty.
At its sole discretion, the Company will repair or replace any component found to be defective with a product of equal or similar style and function. Repaired or replaced products are covered only for the remainder of the original warranty period. The Company is not responsible for labor costs, removal, reinstallation, materials, or any other associated or incidental expenses.
This warranty constitutes the entire warranty and supersedes all other express or implied warranties to the extent permitted by law. The Company shall not be liable for incidental or consequential damages. Some states or jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply in all cases. This warranty provides specific legal rights, and additional rights may vary by state or jurisdiction.
HELPFUL TIPS
Cabinet Care
SOLLiD and envii cabinets are built to last — but a little routine care goes a long way in keeping them looking their best.
COME SEE US
Visit our showroom
Monday - Friday
7:30 am - 5:00 pm
COME SEE US
Visit our showroom
2615 E Germann Rd.
Chandler, AZ 85286
Monday - Friday
7:30 am - 5:00 pm